Job Title: Customer Service Administrator - Part Time

Location: Chester

Salary: £27,000 - £29,000 per annum pro rata depending on experience

Job Type: Part time, Permanent

The hours of work options are:

• 5 hours per week
• Monday - Friday
• 10:30 am - 2:00pm

Are you interested in a career with WSA?

Due to continued growth at our Chester office, we have an exciting opportunity of Part Time Customer Service Administrator within our Customer Experience team.

WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in pioneering the use of technology to help people with hearing loss hear the sounds that make life wonderful! We are active in over 125 markets and employ in excess of 11,000 people worldwide. Our broad portfolio of hearing related products and services generates annual revenues in excess of 2 billion EUR.

Key Responsibilities:

The successful candidate will:

• Be the first point of contact for B2B customers
• Provide level 1 support of handling all incoming interactions and escalating as per correct procedures
• Handle high inbound call volumes whilst also maintaining interactions via live chat and case management
• Accurately enter and maintain data in the CRM system
• Understand and confidently discuss product portfolios across multiple brands with B2B customers
• Work towards set KPI's and Targets
• Effectively handle complaints in line with regulatory requirements
• Provide trouble shooting solutions to support customer queries
• Assist and train customers on specific needs

About you:

The successful candidate will:

• Be Motivated and driven to offer outstanding customer experience in every customer interaction including inbound/outbound calls, emails, and live chat
• A keen eye for attention to detail
• Ability to multitask, updating cases in CRM during call handling
• Capability to learn complex product portfolios
• Experience of maintaining data in CRM to enable reporting and analysis of trends
• Case management experience
• Ability to manage own workloads and priorities
• Experience of working in a call center
• Desire for continuous improvement of ways of working
• Have an enthusiastic and positive can-do attitude
• No essential but previous experience of working with Salesforce is desirable

Benefits:

The Audiology Product Technical Support Advisor will be rewarded with a fantastic benefits package including:

• 26 days annual leave plus bank holidays
• Company bonus scheme
• Contributory pension scheme
• Life assurance
• Free onsite parking and more

This is a fantastic opportunity for the right candidates to join a forward thinking, fast paced global organisation.

If you have previous experience in customer service and are interested in learning more about the vacancy, we'd love to hear from you!

Please click APPLY to submit your CV for this role.

Candidates with experience of: Customer Services Executive, Customer Service Representative, Customer Support, Customer Service Executive, Customer Services, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer may also be considered for this role.