Care Co-ordinator

Location: Northampton
Salary: £12.75 per hour ( £13260 per Year )
Hours: 20 hours per week

About Caremark Northampton

At Caremark Northampton, we pride ourselves on delivering high-quality, person-centred care to people in their own homes. Our dedicated team works to support independence, dignity, and wellbeing in every interaction. We foster a friendly and professional work environment that values compassion, collaboration, and continuous improvement.

About the Role

We are looking for a compassionate, organised, and proactive Care Coordinator / Administrator to support our daily operations and care delivery. This part-time, office-based role is ideal for someone with care experience and an interest in both administration and digital communication.

You will be responsible for managing and coordinating carer’s rotas, supporting carers, maintaining records, and ensuring effective communication between clients, staff, and the management team. You will also take ownership of social media activity and content creation to help build awareness of the work we do.

Key Responsibilities

• Schedule and coordinate care visits in line with care plans, ensuring continuity and quality of service
• Act as the main point of contact for care staff and clients regarding rotas, changes, and general queries
• Liaise with carers, families, and external professionals to support smooth care delivery
• Audit care visit notes for quality, accuracy, and compliance with regulations
• Maintain accurate digital and physical records in line with CQC standards and company policies
• Support staff onboarding, document management, and general office administration
• Maintain an active list of customer and carer enquiries.
• Take and post photographs of relevant office activities to help create engaging social media content
• Manage social media accounts (e.g., Facebook, Instagram, LinkedIn), ensuring regular and appropriate updates
• Provide emergency care cover in exceptional cases (training and support provided)
• Participate and take notes in team meetings.
• Contribute to building a positive, responsive team culture

About You

• Essential: Prior experience working in a care or health-related role
• Strong administrative and organisational skills
• Confident and professional communication style (written and verbal)
• Competent with Microsoft Office (Word, Excel, Outlook)
• Familiar with or able to quickly learn care management systems – Access People planner and Care Planning
• Able to manage social media accounts and create engaging posts
• Detail-oriented, proactive, and adaptable in a fast-paced environment
• Must have Valid UK Driving License and your own vehicle
• Must have unrestricted right to work in the UK – no sponsorship available

What We Offer

Rewarding work that makes a real difference

Competitive hourly rate of £12.75

20 days paid holiday (pro-rata, plus bank holidays)

Pension scheme

Paid mileage or travel allowance (if applicable)

Ongoing training and professional development opportunities

Access to employee wellbeing and mental health support

Employee recognition and reward schemes

Referral bonus scheme

Supportive and friendly team culture