Our client is seeking to recruit a native speaking Dutch Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer-focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

This is a part-time role, working 20 hours a week. Your working pattern will be 9am-1pm across 4 weekdays and 3pm-7pm on a Saturday. All working hours are office based.

Key Duties

• Reply to customer enquiries, mainly via email, but also taking some calls (when office based)

• Amend bookings and arrange/address special requests

• Pro-actively deal with any customer issues arising

• Addressing customer complaints, escalating where necessary

• Providing additional support to the team during quieter periods. This can include assisting with translation work

Key Skills and Experience

• Native Dutch speaker (fluency in both written and spoken English and Native Language)

• Demonstrable experience with Customer Service/Administrative based roles

• Previous experience within the Travel industry would be advantageous

• Self-starter, motivated with a positive 'can-do’ attitude

• Well-organised with the ability to prioritise workload

• Great customer-focused manner, effective communicator

• Strong attention to detail

• Good problem-solving skills

• Good IT skills with competency in MS Office

• Committed and hard-working with a flexible approach

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.