Part Time Front of house and Admin Support
Permanent
2 Days per week (Thursday & Friday)
Stoke on Trent
£12.50 - £13.50 per hour

About the Role

We are seeking a professional, empathetic, and highly organised individual to join a well-respected family run organisation as a Part Time Front of house and Admin Support. This is a front-facing role that requires discretion, compassion, and excellent communication skills. The role of the Part Time Front of house and Admin Support will be the first point of contact for families and visitors, playing an important part in supporting them during difficult times.

Key Responsibilities of the Part Time Front of house and Admin Support

• Greet visitors with warmth, respect, and professionalism.
• Answer incoming calls, respond to general enquiries, and direct calls or messages appropriately.
• Provide administrative support including data entry, filing, and managing email correspondence.
• Schedule appointments and maintain accurate records.
• Assist with the preparation of documentation and liaise with funeral staff as needed.
• Ensure the reception area remains tidy, welcoming, and presentable at all times.
• Maintain confidentiality and demonstrate sensitivity in all interactions.
• Perform general office duties to support the smooth running of the business.

Person Specification

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Confident working independently and managing a varied workload.
• IT skills, including Microsoft Office (Word, Outlook, Excel).
• Calm, professional, and empathetic manner.
• Respect for the nature and sensitivity of the services provided.
• Previous experience in a receptionist or administrative role.

If you’re ready to take the next step in your career, we’d love to hear from you. Please apply now or get in touch with Jo Thompson for more information. Feel free to contact me directly with any questions about the role or the recruitment process.

Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.