Night Porter

Salary Up to £22,932 per year (based on a 100% FTE of £24,242.20)

Sleaford Housing Related Support (81 Eastgate, Sleaford, NG34 7EA)

Permanent, Part Time

Our client is on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, they prioritise tenant safety, sustainability, and smart property investment.

In their Night Porter role, you’ll be responsible for listening, motivating, guiding and advocating for their customers - you’ll be helping to provide opportunities for a more independent and better life. Their Night Porter role will enable you to support adults through helping them to gain a sense of identity & confidence.

• Location: Sleaford HRS - 81 Eastgate, Sleaford

• Salary: Up to £22,932 per year (based on a 100% FTE of £24,242.20)

• Contract: Permanent / Part-Time

• Your week: 35 hours p/week

Snapshot of your role

This is what your day will look like as our Night Porter:

• Build and maintain relationships with individuals and external agencies to encourage general wellbeing and social interaction.

• Offer assistance to thier customers and other colleagues, including telephone support, monitoring of CCTV via remote view.

• Ensure that individuals are supported in understanding and managing their tenancy, maximising their income, paying their rent and utilities, reporting repairs, and using available facilities. Supporting customers to maintain their accommodation partially with respect to keeping their property clean and tidy and not causing any anti-social behaviors.

• Carry out and record hourly security checks of the building.

• Ensure the security surveillance equipment is working efficiently and report any faults.

• Maintaining customers rent accounts, ensuring customers receive their rent arrears letter within time frame and all rent reports are submitted to the service manager weekly.

Your toolkit for success

To thrive in our Night Porter role, you’ll need:

• To demonstrate a positive 'can do’ attitude while adopting a people-focused, friendly, and approachable manner with a strong sense of commitment.

• Have good administration skills with an eye for detail and ability to write clear and concise diary logs/incident reports.

• Knowledge and understanding of Health & Safety legislation in the workplace.

• Experience and understanding of professional boundaries when working with a vulnerable customer group.

Why join them?

There are loads of things that make them a great place to be - every colleague has the chance to grow with them, make a real difference to their customers lives and ultimately be the most authentic version of themselves:

Grow with them
Your development matters to them. With tailored training programs, ongoing feedback, and career progression pathways, they support you to advance as far as you want to go.

Make a real impact
Their mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities they serve.

Environmental and social impact
They’re dedicated to sustainability and social responsibility, taking real steps to protect their planet and foster inclusivity.

Perks of working there

• 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more

• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary

• Paid professional subscription for membership fees relating to your role

• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more

• Health cash plan giving cash back for everyday health checks such as optical and dental

• Cycle to Work and Electric Car Lease schemes

• High street, holiday and gym membership discounts

• Plus lots more once you join!

The important stuff

They’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.

They reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

They do not provide visa sponsorship; you must be eligible to work in the UK to join them. You must reside in the UK for the duration of your employment and provide Right to Work evidence.