As an Receptionist, you will be the first point of contact for guests, ensuring a warm welcome and efficient service. This role in the leisure, travel & tourism industry requires excellent organisational skills and a customer-focused approach.

Client Details

This hotel offers unique and memorable guest experiences. They pride themselves on delivering exceptional service in an inspiring location based in Maidstone.

Description

• Greet guests warmly and provide seamless check-in and check-out services.
• Handle guest enquiries professionally, both in-person and over the phone.
• Assist with bookings, room allocations, and special requests.
• Maintain accurate records of reservations and payments.
• Ensure the reception area is clean and welcoming at all times.
• Support other departments with guest-related information as needed.
• Handle complaints or issues effectively, ensuring guest satisfaction.
• Provide local information and recommendations to enhance the guest experience.

Profile

A successful Receptionist should have:

• Prior experience in a customer-facing role, ideally as a receptionist.
• Excellent communication and interpersonal skills.
• A friendly, professional, and approachable demeanor.
• Strong organisational skills and attention to detail.
• Proficiency in basic computer systems and reservation software.
• The ability to work flexible shifts, including weekends and holidays.

Job Offer

• Shift work, providing flexibility in your schedule.
• Permanent position offering job stability and growth opportunities.
• A supportive team environment in the leisure, travel & tourism industry.