Are you a confident multi-site retail IT Engineer looking for a step-up into a management role, or an existing hands-on IT Manager/Engineer looking for an excellent new opportunity?

Read on.....

Your key responsibilities:

• Troubleshoot and manage day-to-day tech issues: store internet, tills, phones, POS, data, and other platforms.
• Own incident response and request handling - ensure quick resolution or escalation.
• Monitor and improve IT service performance; create and share reports with local and regional teams.
• Manage vendor relationships - ensure they deliver what they promise.
• Run regular check-ins, track SLAs, and raise issues when needed.
• Lead or support tech rollouts and upgrades in stores/offices.
• Coordinate with country and regional teams for decision points.
• Be the tech face of the UK operations - communicate clearly and proactively.
• Build strong relationships with local leaders and teams.
• Working with the Global team, fully understand the JFC Global and Regional BTDT strategies to understand their application in the UK context.
• Translate strategic direction into actionable plans and initiatives aligned with UK operations.
• Identify and feed back opportunities to improve execution through innovation - focus on continuous improvement.

What you'll need to succeed

Excellent customer service; a desire to grow and develop your career, a confident and outgoing personality/ability to discuss IT with senior stakeholders is an absolute must.

The perfect candidate will come from a retail IT Operations background, preferably a major retailer.

What you'll get in return

Competitive salary - up to 50k, hybrid working, benefits

What you need to do now

Apply for the role, and call Lorenz Pasch at Hays ASAP (look me up on LinkedIn). I take calls on the weekend - but only call if you fit the criteria please i.e Retail Ops Experience.

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