Community Concierge / Front of House

Reporting to: General Manager

Who We Are

At Fusion Students, we’re not just building places to stay - we’re curating experiences that feel like home, even when students are miles from it. We believe hospitality is personal. It's about going beyond expectations, delivering warmth in every interaction, and creating moments students will remember long after they've left. We don’t just provide rooms - we create belonging.

Where You Come In

As a Community Concierge, you're a key part of our day-to-day magic. Working closely with the Community Manager and wider team, you’ll help us deliver an environment where students feel seen, supported, and celebrated. Your role is to assist - not just in operations, but in creating joyful, seamless experiences for every person who walks through our doors. You’ll be part of the heartbeat of the building - always present, always welcoming, always helpful.

What You’ll Be Doing:

?? Support the Student Experience

• Welcome students, visitors, and contractors with warmth and professionalism
• Handle queries with care and direct more complex issues to the right person (usually the Community Manager)
• Help keep everyone in the loop by sharing updates about events, services, and local gems
• Always reflect the Fusion brand with positive energy and service-first thinking

?? Keep the Day-to-Day Flowing

• Assist with move-ins, move-outs, and room inspections
• Manage keys, fobs, post, and parcels with efficiency and care
• Keep our systems up to date - whether it's maintenance logs, booking records, or paperwork
• Keep an eye on supplies and flag when we’re running low

?? Support Building Safety & Upkeep

• Report maintenance issues quickly and help coordinate smooth fixes
• Conduct basic inspections to spot health and safety issues early
• Assist with fire drills, testing, and other compliance tasks
• Help monitor access control and maintain a secure, welcoming environment

Be Part of the Team That Makes It All Happen

• Support your teammates where needed - especially during busy periods or on weekends
• Attend training sessions, team meetings, and regular reviews
• Stay curious, ask questions, and be open to learning new things as we grow together

What You’ll Need

Must-Haves

• Experience in a customer-facing role
• Friendly, approachable, and confident communication
• Good with multitasking and staying calm under pressure
• Familiarity with Microsoft Office and general admin tools

Why Join Fusion?

We’re a team that cares deeply - about the work we do and the people we do it for. At Fusion, you won’t just be helping students - you’ll be helping shape the culture of care that sets us apart. We treat every interaction as a chance to create joy. We’re generous with our time, thoughtful in our details, and always up for a challenge.

You’ll also get a few perks that make life a little brighter:

• Free breakfast every morning - because you can’t give your best on an empty stomach
• Use of our gym - your wellbeing matters too
• Your birthday off - it’s your day, go celebrate it
• "One More Day"- an extra day off, when you just need to hit pause
• Opportunities to grow and learn in a supportive, people-first culture

Ready to help create something unforgettable? Please apply now