Customer Services Adviser

Grade 4, Salary £ 25,584 to £28,624 per annum pro rata

27.5 hours per week, part time, permanent contract

An exciting opportunity has arisen to recruit a Customer Services Adviser. We require a candidate who is committed to providing excellent customer service. You will be friendly and diplomatic, with good communication skills and enjoy working with the public.

As part of a dedicated team, working in a highly pressurised environment, you will ensure the delivery of a first class and professional front line service either by telephone, face to face or in writing, including by e-mail or web chat.

As a first point of contact, you will greet visitors and handle a variety of requests, including complaints and complex enquiries about council services, including Housing Benefits and Council Tax.

Experienced within a customer service environment and educated to GCSE level or equivalent, you will be an excellent communicator and have accurate IT skills.

We operate a 'hybrid working’ model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough, once full training is completed.

Closing date: 30 June 2025

Interview date: week beginning 21 July 2025

Hinckley & Bosworth - A PLACE OF OPPORTUNITY

Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.

We welcome applications from all of the community.

Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.

Reasonable workplace adjustments are considered for all roles.