Job Description:

Job Title: Data Implementation and Performance Manager

Contract: Remote

Location: Home-based Bupa Place, Manchester or Home-based Angel Court, London

Permanent/fixed term contract: Permanent

Salary range: From £53,200 per annum

Full time/part time: Full Time, 37.5 hours per week, Monday to Friday

We make health happen

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Are you passionate about driving meaningful change in healthcare services? Do you thrive in a fast-paced environment where your ideas and leadership can shape the future of patient care? If so, we have an exciting opportunity for you.

We’re looking for an Implementation and Performance Manager to join our Team. This pivotal role is your chance to lead the charge in launching new products, enhancing service pathways, and delivering exceptional customer experiences across our services.

How you’ll help us make health happen:

• Lead and coordinate the implementation of new clinics, products and services across both remote and face-to-face delivery channels.
• Drive service improvement initiatives, challenging the status quo to enhance efficiency, standardisation, and performance.
• Monitor and analyse performance data, identifying opportunities to overcome barriers and boost KPI achievement.
• Champion customer experience, ensuring every development keeps our patients at the centre of what we do.
• Collaborate with key stakeholders, including third-party providers, to ensure seamless integration and successful project delivery.
• Support business continuity and resilience, working closely with the Operational Resilience Lead to keep our services proactive and prepared.

Qualifications, Training & Experience

We’re seeking a proactive, solutions-focused professional who brings a blend of operational insight, strategic thinking, and a passion for service excellence. To thrive in this role, you’ll ideally have:

• Experience in data management, process mapping, and project management, with the ability to work autonomously and drive initiatives forward.
• Strong interpersonal and communication skills, with confidence in engaging with senior stakeholders, colleagues, customers, and corporate clients.
• Hands-on experience with clinic systems and resource management, ideally within a healthcare or wellbeing setting.
• Excellent IT proficiency, particularly across Microsoft Office tools (Excel, PowerPoint, Word, Outlook).
• A proven track record of improving business performance and delivering measurable results.
• Sharp problem-solving abilities and a continuous improvement mindset.
• Exceptional time management and the ability to juggle multiple priorities effectively.
• Flexibility to travel across the UK to support service delivery and project implementation as needed.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 10% Management Bonus
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email:

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