Our client is a property management charitable trust, they are seeking a diligent and experienced a part time Credit Control Officer. You will be responsible for managing the end-to-end income process — from issuing and monitoring charges to recovering arrears and handling enforcement actions. The role also involves close liaison with external accountants, solicitors, and internal colleagues.

Main Responsibilities

Credit Control

• Monitor outstanding accounts for estate charges, recharged expenses, and ground rent.
• Proactively recover arrears through negotiation, payment plans, or assistance grants.
• Initiate and manage legal recovery processes via the Money Claim Online (MCOL) system, including obtaining County Court Judgements (CCJ) and Charging Orders (CO).
• Organise quarterly mail-outs of financial statements and payment reminders.
• Maintain up-to-date records of credit control activities and payment plans.

Income Administration

• Track, code, and reconcile all income with accuracy, working closely with external accountants.
• Code income from weekly bank statements and ensure correct allocation.
• Notify external accountants of any client-side updates or corrections to Sage 200.
• Provide financial information to solicitors for property completion statements.

Other Duties

• Allocate and reconcile estate charges.
• Recommend and implement improvements to financial systems and processes.
• Assist with general Trust office duties as required by the Chief Executive.

Performance Measures

• Effective and timely recovery of arrears
• Accurate and timely income billing and reconciliation
• Contribution to improvements in financial systems and processes

Experience

• Substantial credit control experience in housing, property, charity, or community-focused sectors
• Proven ability to improve income recovery and manage debtor relationships with discretion and sensitivity
• Experience using and maintaining digital databases
• Proficient in Sage 200