Customer Experience & Interior Design Advisor

Salary dependent on skills and experience

Office based - Darlington DL1

Permanent, 3 days per week, with the flexibility to increase to 5 days during busy periods or to provide holiday cover.

About us

Seymour’s Home are a proud family-run business with a passion for quality, design, and great service. Based in the heart of Darlington’s Imperial Quarter, our beautiful store on Grange Road offers a curated selection of soft furnishings and lifestyle products from some of the world’s most respected brands - along with exclusive finds our customers love to discover. With frequent new arrivals and a reputation built on genuine customer care, we have created a shopping experience that keeps people coming back.

About the role

This is a hands-on, creative role that combines great customer service with a focus on interior design. You will support the Senior Designer and Business Owner across in-store, phone, and online channels - from giving style advice and managing bespoke orders to updating displays and assisting with social media. A flair for design, strong people skills, and attention to detail are key. CAD skills are a bonus, not a must.

What we value

• Integrity: We act with honesty, transparency and mutual respect.
• Consistency: Everyone gets the same clear and timely communication.
• Ownership: We take pride in our work and ensure every customer interaction is a positive one.

Key Responsibilities but not limited to:-

Interior Design & Creative Support

• Assist in developing design concepts and bespoke schemes for customers
• Offer in-store advice on wallpaper, paint, fabrics, and styling
• Support the maintenance and refresh of shop displays and window dressing
• Collaborate with the Senior Designer to handle custom orders and queries
• Edit product imagery (e.g. in Photoshop) and contribute to website content updates

Customer Service & Sales

• Deliver a welcoming, knowledgeable service in person and by phone
• Manage customer orders and liaise with suppliers where needed
• Keep pricing and signage up to date across the shop floor and windows
• Ensure the shop is well-stocked, tidy, and visually appealing
• Participate in Shop-Watch and help maintain a secure environment

Warehouse & Fulfilment Support

• Assist with packing and order fulfilment during busy periods or staff absence
• Contribute ideas to improve efficiency and workflow where relevant

Social Media & Marketing

• Help create, post, and manage engaging content across social channels
• Support efforts to grow audience engagement and reach

General Housekeeping

• Share responsibility for maintaining a clean and tidy shop and staff room

Education, Skills & Experience

• GCSEs (or equivalent) in English and Maths (Grade 4 or above)
• A warm, approachable personality and excellent communication skills
• A creative eye and an interest in interiors and design
• The ability to work well both independently and as part of a close-knit team
• Resilience, flexibility, and a can-do attitude
• CAD and Adobe Photoshop skills are desirable but not essential
• Competence with Microsoft Word and Excel is a plus

Interested?  If you feel that you possess the relevant skills and experience please send your cv by return.  Please also include a cover letter explaining why you have applied for this role and your interest in interior design.

INDHS