This role is focused on supporting a safe, welcoming, and positive experience for members of the public in a busy urban environment. The postholder will be a visible, friendly presence, helping to build relationships with the public and local businesses, assisting with enquiries, identifying issues, and supporting the smooth running of the area.

This is a people-focused position ideal for someone with strong interpersonal skills, situational awareness, and a proactive, problem-solving approach.

• Hours: 28 hours per week over 4 days, including some weekend work
• Location: Based in a busy town centre environment (outdoor, public-facing role)
• Contract: Fixed-term through to 2027, with potential for extension
• Requirements: Standard background checks (DBS) will be conducted

Key Responsibilities:

• Act as a welcoming presence to members of the public, offering guidance, information, and support as needed.
• Carry out regular on-foot patrols of the town centre or designated area to monitor activity and identify issues.
• Build relationships with local businesses, service providers, and community members.
• Report or escalate any safety, security, or maintenance issues to the relevant authority or service.
• Observe and report incidents in a timely, accurate, and professional manner.
• Assist in deterring antisocial behaviour by maintaining a calm and approachable presence.
• Provide support at public events, helping to ensure a smooth and enjoyable experience for attendees.
• Contribute to a clean, safe, and accessible environment through regular observation and communication.
• Follow all company procedures relating to health, safety, and conduct.
• Keep records of daily activity and incidents using provided reporting tools.
• Work collaboratively as part of a team covering various shifts including weekends.

Skills & Attributes:

• Excellent verbal communication and interpersonal skills
• Confident, approachable, and friendly in dealing with people from all backgrounds
• Strong observational skills and attention to detail
• Calm under pressure and able to handle minor conflicts or challenges with professionalism
• Proactive and able to take initiative in identifying and addressing issues
• Comfortable working outdoors in all weather conditions
• Reliable, punctual, and committed to delivering a high standard of public service
• Basic IT and reporting skills (e.g., using a tablet or simple reporting software)