Operations Assistant

We're delighted to be working on a retained basis with a fast-growing ecommerce business that has more than doubled its sales in the last 2 years!

They have beautifully crafted products, manufactured on site, and the company ethos is that of creativity, support and growth (to each other and to their customers/community).

Reporting to the Operations Manager, we're looking for a proactive and highly organised Operations Assistant to help keep everything running smoothly behind the scenes.

You'll be at the heart of our office, production, and dispatch operations - playing a key role in ensuring our customers receive their orders on time and with care.

Key Responsibilities:

• Prepare daily pick and pack sheets for order fulfilment
• Monitor customer orders via multiple ecommerce marketplaces
• Book and print shipping labels using our postal providers
  Handle customer enquiries via email, phone and social media
• Liaise with suppliers and order supplies for production and dispatch
• Track and update stock levels across our website and marketplaces
  Help plan and coordinate small team events and socials

We think you'll be a great fit if you:

• Have experience in order fulfilment, dispatch or similar operations
• Are confident using (and learning) new systems - MRP experience is a bonus
• Are a natural organiser with strong attention to detail
• Communicate clearly and professionally, both in writing and over the phone
• Are a team player who's also comfortable working independently

Due to the nature of the role, the position is based onsite at their new facility in Luton. This is a wonderful opportunity to join a fast-growing and highly rated retail organisation, whose passion is delivering on their promises and passion for customer experience is second to none.

Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across Hertfordshire, Northants, Milton Keynes, Cambridgeshire, and the rest of the UK.

For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period.

Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy.