Customer Advisor - QBE Insurance

Primary Details
Time Type: Full time

Worker Type: Employee

To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained

Claims Customer Advisor

Leeds/Hybrid

The Opportunity

The Customer team at QBE plays a pivotal role in keeping claims on track and providing the excellent customer service that QBE prides itself on.

Your new role

• Answering the main phone lines and responding to Broker and insured queries
• Reviewing and responding to all email broker updates
• Collating and responding to bulk Broker and insured update requests
• Chasing indemnity information
• Chasing witness statements for any non-fault matters
• Develop effective working relationships with internal and external stakeholders
• Maintain databases and documentation including the logging of new claims within agreed service levels, in order to allow the Claims team to offer an excellent standard of service

About you

• Strong organisational and analytical skill able to prioritize
• Good interpersonal and communication skills
• Intermediate level of understanding of Word and Excel
• Ability to prioritise and manage workload efficiently with a keen eye for detail.
• Ability to handle sensitive situations with empathy and professionalism.
• Knowledge of Word and Excel.
• Previous customer service experience is preferred but not necessary.

Why QBE? At My Best""

At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.""

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We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.""

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QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( https://careers/flex-qbe/ )."

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With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.""

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To find out more about why you should work for QBE, visit our careers website. "

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At My Best - QBE Benefits""

You are more than your work - and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally."

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30 days holiday a year with the option to buy up to 2 additional days."

Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours."

Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary."

Private medical insurance - we fund fully comprehensive private medical cover for you and all the family.""

Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent."

Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad."

Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own."
Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000."

To find out more visit our"Reward Page"

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QBE Awards""

Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;""

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AXCO Global Insurance Awards 2024 Winner: Network Management of the Year"

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer"

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year"

Working Dads Employer Awards 2023 Winner: Parental Policies Award"

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

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You can view all our awards here "

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Inclusion of Diversity"

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in." We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page "

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Accessibility""

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware."

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ESG & Sustainability"

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future." Our three key focus areas include fostering an orderly and inclusive transi

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