About Us 

The Guinness Partnership provides services to more than 140,000 residents in our 65,000 homes nationwide. With a turnover of £360.5m and a truly national presence, Guinness is one of the leading housing providers in the sector.   

Guinness Property provide repairs and maintenance services to The Guinness Partnership. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure that our resident's homes are safe and maintained to high standard. 

About the role 

We have an exciting opportunity for a Repairs Resident Liaison Officer to join our team in the London office on a part time, permanent basis, working 17.5 hours per week. The role is being offered on an agile working arrangement, combining field work, working from home and being office based in our London office.

As Repairs Resident Liaison Officer, you provide support to Guinness residents with complex repairs by progressing cases to achieve effective solutions for Guinness and our residents. 

What we are looking for 

We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be a confident communicator, but you will also have problem analysis and solving skills. You will also be able to demonstrate: 

• Excellent customer service delivery, demonstrating good communication and interpersonal skills. 
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision. 
• Strong resource and time management, and the ability to prioritise, delivering value for money. 
• Experience of working in a climate of legislative and organisational change.     
• Proven problem-solving and decision-making skills. 
• Resilient and able to deal with challenging situations and deliver sustainable outcomes. 
• Comfortable analysing data and drawing conclusions. 
• Be able to have difficult conversations and write in depth written communications. 
• People skills, being able to work with customers, management, senior management, including board members

If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria. Role profile: RepairsResidentLiaisonOfficer.pdf

* The advertised salary includes a Local Job Supplement of £4000

The Guinness Partnership is an equal opportunities employer.  We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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