Part-Time Customer Service Advisor

20 hours per week

Location: Keighley

Salary: £25-28k (pro rata)

Fully Office based

We are working with a well-established, family-owned UK supplier of essential workplace products and services. Known for their customer-first approach and sustainable solutions, they are now seeking a proactive Customer Service Advisor to join their growing team.

About the Role

This is an exciting opportunity for a customer-focused professional to play a vital role in supporting both customer relationships and internal teams. You will be the first point of contact for a broad range of clients - handling sales orders, answering product queries, resolving issues, and ensuring a high-quality customer experience from start to finish.

Key Responsibilities

• Handle customer orders via phone and email, inputting them accurately into the ERP system
• Provide advice on products, including upselling where appropriate
• Build strong relationships with clients through friendly and professional communication
• Collaborate with internal teams (Sales, Operations) to deliver seamless service
• Proactively manage customer expectations and follow through on enquiries
• Resolve complaints or complex issues promptly and professionally
• Maintain accurate records using Microsoft Office and internal systems
• Support customer success through a solution-led, personalised approach

About You

• Experience in customer service or client support roles
• Confident communicator with excellent phone and email etiquette
• Strong attention to detail and organisational skills
• A proactive problem-solver who takes ownership of issues
• Comfortable using Microsoft Office and digital tools (Excel, Outlook, Word)
• Adaptable and capable of managing multiple priorities in a fast-paced environment
• Willing to learn new product ranges and grow with the business

Why Join

• Be part of a friendly close knit team in a respected UK business
• Opportunity to take ownership of key customer relationships and drive growth
• Career development opportunities in a successful and growing company
• On site role with a supportive and collaborative working environment

How to Apply

If you are a customer focused professional looking to develop your career in account management we would love to hear from you Please submit your CV and a short cover letter outlining your relevant experience