Credit Controller (Customer Service Coordinator)
Permanent
Full-Time or Part-Time
Office Based
Bicester
£30-35k

A manufacturing company based in Bicester is looking for an experienced Credit Controller to join their finance/customer service team on a permanent basis (part or full-time), or for a temporary contract if available on short notice.

Your new Role

Customer Service

• Ensure accurate and efficient processing of customer orders within internal systems to support operational decision-making.
• Build strong customer relationships by understanding their needs and offering tailored product recommendations.
• Support internal teams by sharing relevant customer or order information which contributes to the smooth running of the business.
• Provide administrative support to departmental supervisors and help maintain statutory records.

Credit Control

• Match and process customer invoices accurately and in a timely manner.
• Process customer receipts and credit card payments.
• Liaise with customers and internal departments to resolve invoice or payment queries and approve the issue of credit notes.
• Perform credit control by monitoring outstanding accounts and following up on overdue accounts. Review credit rating and limits on a regular basis.

What You'll Need to Succeed

Essential

• Knowledgeable - a polite manner and good telephone selling and support skills when dealing with Customers. Knowledge of accounting principles (sales ledger)
• Planning & Preparation - you must be self-motivated, conscientious and able to work to deadlines.
• Practical - Excellent data entry skills with a high level of accuracy and the ability to work efficiently under pressure.
• IT - a good understanding of IT systems and generic software applications. A basic knowledge of CRM/ERP Packages.
• Personality - Team player with organisational skills. Good communication and people skills at all levels.

What You'll Get in Return

• £30,000 - £35,000
• Part or Full-Time Hours
• Excellent company culture

What to Do Next

If you’re interested in this opportunity, please apply now with your up-to-date CV. If this isn’t quite what you’re looking for but you’re open to new roles in accountancy or finance, contact The Employment Network for a confidential chat.