Administrator / Customer Service Administration Assistant & Coordinator with excellent administrative, organisational and communication skills, strong Word and Excel competency and great attention to detail is required for a well-established company based in Lowestoft, Suffolk.

SALARY: £23,809 pro rata + Benefits (see below)

LOCATION: Lowestoft, Suffolk (NR33) / Hybrid Working Available

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 20 hours per week over 5 days, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Service Administration Assistant & Coordinator with excellent administrative, organisational and communication skills, strong Word and Excel competency and great attention to detail.

Working as the Administrator / Customer Service Administration Assistant & Coordinator you will be acting as a point of contact for customers, clients or suppliers via email, over the phone or via web chat to resolve online ordering queries and providing an aftercare service.

As the Administrator / Customer Service Administration Assistant & Coordinator you will have a positive, enthusiastic and self-motivated attitude and will be a team player with the ability to respond well to a constantly changing environment.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as an Administrator / Customer Service Administration Assistant & Coordinator will include:

• Setting up new client and contact logins

• Setting up new parts/kits and new brands for online ordering

• Acting as a point of contact for customers, clients or suppliers via email, over the phone or via web chat to resolve online ordering queries

• You will coordinate with the planning and installation team to book subsequent fitting of parts

• Where relevant, you will provide real-time scheduling support by booking appointments and preventing conflicts

• Assisting the online ordering department lead with price reviews and regular cleansing of outdated visuals and data

• Invoicing

• You will take ownership of assigned tasks, manage customer expectations and ensure consistent and clear communication with both colleagues and customers

• You will contribute to team effort by accomplishing related results as needed

• Together with the internal sales team, you will build, develop and promote collaborative relationships with clients, establishing their requirements and managing expectations

• You will coordinate and manage customer orders and projects which require central administration and control

• You will attend training and development relevant to your job role in order to commit to delivering best-in-class services to all customers

CANDIDATE REQUIREMENTS

• Excellent communication and organisation skills

• High levels of accuracy and attention to detail

• Have a good geographical knowledge of the UK

• Strong Word and Excel skills - IT & digital capability are necessary for the performance of your role

• Able to work to deadlines

• Ability to respond to constantly changing environment

BENEFITS

• Ongoing support and training
• Free onsite parking
• Hybrid working arrangements available
• Company Rewards - Employee Discount Scheme with over 800 retailers
• Fun and friendly working atmosphere
• Contributory pension scheme
• Free fruit onsite and numerous healthy living initiatives
• Generous annual leave
• 1 paid day for volunteering
• Employee Assistance Scheme
• Company Events (Summer and End of Year social functions)
• Cycle to Work Scheme

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13688

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