Sales Advisor (Full-Time & Part-Time)

Salary: £22,000 – £23,000

Recruitment Fee: 15.0%

Our approach is centered around our customers, our dedicated team, and our commitment to the planet. We design beautiful, sustainable clothing made from natural fabrics that combine stylish simplicity with comfort. Our welcoming stores, friendly team, and online presence reflect our passion for caring for people and the environment.

We successfully trade in multiple prestigious department stores, alongside our own retail locations in prime London areas, and continue to grow steadily year on year.

We are seeking warm, enthusiastic, and customer-focused Sales Advisors to join our team. This role offers both full-time and part-time opportunities to contribute to a brand that values sustainable fashion, exceptional service, and team spirit.

• Deliver outstanding customer service through face-to-face interaction, phone, and email communications.
• Fully understand and embody the brand strategy and current product range.
• Stay knowledgeable about new products, styles, fits, and fabric qualities.
• Confidently assess customer needs and provide tailored product recommendations.
• Offer tactful and authoritative styling and product advice.
• Manage customer sales, returns, and deliveries efficiently, adhering to store procedures.
• Handle sensitive customer issues with patience, empathy, and professionalism.
• Use IT systems confidently for website, till, and logistics functions.
• Maintain excellent telephone etiquette.
• Uphold high standards of visual merchandising.
• Replenish stock and maintain a tidy, inviting shop floor.
• Assist with deliveries and stock recalls.
• Ensure personal compliance with health and safety procedures in-store.
• Communicate customer feedback clearly to buying and merchandising teams.

• Previous experience in a premium retail environment with a strong customer focus.
• A confident and empathetic communicator with a calm and patient approach.
• Genuine passion for sustainable fashion.
• A people person who thrives on engaging and connecting with customers.
• Warm, energetic, and enthusiastic about the role.
• Highly organised with excellent attention to detail and strong follow-up skills.

If you are passionate about sustainable fashion and delivering exceptional customer experiences, we would love to hear from you.