JOB TITLE: Front of House Customer Service Assistant

REPORTS TO: Business Centre Manager

LOCATION: Kingfisher House Business Centre, 21-23 Elmfield Road, Bromley, BR1 1LT

HOURS: Monday to Friday 09:00 to 14:30 (30 minutes lunch)

Job Purpose

The Front of House Customer Service Assistant plays a key role in delivering a professional, welcoming, and efficient service to clients, visitors, and internal teams. This individual will be the first point of contact and is responsible for ensuring the smooth day-to-day running of front-of-house operations while maintaining the highest standards of customer service.

Key Responsibilities

Centre Facilities

• Ensure reception, meeting rooms, kitchens, and other shared spaces are maintained to Kingfisher House standards.
• Support with routine maintenance checks and report any issues relating to health and safety.
• Assist the centre manager when needed.

Client Services

• Deliver general administrative services to clients.
• Handle incoming and outgoing post, including scanned documentation and parcel deliveries.
• Provide basic IT and telecoms support to clients. (training will be provided)
• Assist with onboarding and offboarding procedures for clients.
• Support in the organisation of in-house networking events and community activities.

Conferencing

• Manage meeting room bookings and scheduling.
• Ensure meeting rooms are clean, equipped, and ready for use.
• Coordinate with catering suppliers and deliver refreshments to clients as required.

Sales & Marketing

• Respond to sales enquiries and provide information to prospective clients.
• Promote and upsell additional services to existing and ad-hoc clients.
• Contribute ideas and assist in the creation of content for social media, liaising with the marketing team.

Required Skills and Experience

• Strong customer service and communication skills
• High attention to detail and well-organised
• IT literate, with good working knowledge of Microsoft Office
• Excellent time management and ability to prioritise tasks effectively
• Comfortable working both independently and as part of a small team
• Proficient in administrative tasks and multitasking
• Self-motivated, proactive, and able to use initiative
• Able to anticipate client needs and respond accordingly
• Positive, professional, and reliable attitude
• Flexible and calm under pressure