About the Business:

OutThere RPO Ltd - Founded by our Managing Director in 2012. OutThere has evolved from a recruitment process management company, to an outsourcing business that fulfils all of the supporting functions that typically sits within a fully integrated HR department.

Overall Purpose of Role:

To support the HR Consultants, delivering an outstanding service to all Clients and to continuously exceed expectations. Providing Transactional HR & Project support. You will be directly reporting to the Client Lifecycle Director.

However, taking daily direction and task allocation from HR Consultants and Head of HR Outsourcing. Your overall purpose is to provide a seamless support service to the HR Client Base with the ultimate objective of developing into a successful "Stand Alone Consultant.

The Role

Key Responsibilities:

• To provide transactional HR and Project delivery support to the OutThere HR Division
• To explore ways in which we can work more efficiently and improve Client experience
• Positively and professionally promoting the OutThere brand
• Promote and cross/up sell OutThere services to existing client base
• Promote OutThere services to identify new business opportunities.
• To fully embrace and adhere to the OutThere values and behaviours

Human Resources:

• Providing 1st Line Support to ALL "Retained" and "Help Me Out" Clients
• Managing both Client and Internal shared mailboxes
• Receiving and forwarding inbound telephone calls
• Appropriate Task allocation of inbound enquiries
• Utilisation of template documentation
• Uploading of documents to HR software.
• Accurately logging time spent against appropriate Client tasks via "Productive" our chosen time and project management system
• Forward Planning/Scheduling tasks for ALL staff on Productive
• Support and delivery of time bound HR Projects as directed by Lead HR Consultants

Project Support:

• Supporting ALL Lead HR Consultants and the Managing Director in the delivery of Client approved focussed projects within agreed time line as per the Productive forecasting system.

Employee Wellbeing & Engagement:

• Creating and developing Employee Wellbeing initiatives
• Managing Employee Engagement activities
• Employee Benefit programmes

Key Requirements

• Relevant and appropriate education background or on the job experience i.e Business Administration and/or a relevant HR Qualification (CIPD Level 5)
• A personal interest in HR
• Excellent communication skills both spoken and written
• Ability to fully embrace and adhere to the OutThere values and behaviours.

It is essential that we retain and protect our company culture and values which are...

Authentic? - Genuine, straight-talking experts. We’ll get it done!

Committed - Your trusted and transformational partner. We’ve got your back?

Fearless - Comfortably and confidently tackling the tough stuff

Refreshing - "You can’t do that" just isn’t part of our vocabulary?!

Wild - Positive, fun, and always embracing the madness.

…if you feel that we are aligned then please apply!