Dinardo Care and Supports Ltd offers supported housing for adults with diverse mental health needs across South London, including Catford, Lewisham, Peckham, Norwood, and Croydon. 

 We currently have a vacancy for a Night Concierge to predominantly work across our Lewisham sites. The Night Concierge team provide a first point of contact service throughout the night from 10pm to 7am and are responsible for safeguarding and supporting our residents at the units. You will form part of an established, committed team who make a vital contribution to the effectiveness of our operation, which places the wellbeing of our residents at the heart of everything we do.

Hours of work: 45 hours per week, Monday to Sunday.

10pm – 7am with one hour break (unpaid)

Pay rate: £12.60 per hour

About the Night Concierge role

·        Responsibility for controlling safe access to the building – dealing with emergencies and monitoring anti-social behaviour.

·        Provide waking night cover.

·        To maintain the safety and security of residents and the building by supervising the entry and exit points, undertaking regular Health and Safety checks, monitoring the CCTV system (where installed) and addressing challenging behaviour effectively.

·        Offering immediate support to residents as identified - responding and escalating any concerns promptly in line with company policies and procedures.

·        Maintain an accurate, written account/log of events and record contact with internal and external stakeholders during working hours.

·        Promote a culture of respect and acceptance of diversity in all its forms.

·        Seek advice and raise safeguarding alerts if evidence of harm to residents is suspected.

·        Conduct checks on communal areas, respecting professional boundaries and ensure adherence to policies and procedures. Ensure that communal areas are kept clean and tidy.

·        Provide additional administration support to the team as directed by the Unit Manager as required.

·        The role may involve covering more than one unit dependent on size and location.

·        Any other duties as may be requested by the Team Leader.

·        Adherence to company policies and procedures

About you:

·        GCSE level or equivalent qualifications

·        Excellent interpersonal skills with an empathic and understanding nature.

·        Experience of dealing directly with the public i.e. customers, clients in a busy service environment.

·        Good standard of written and verbal communication in order to record and report in a detailed and concise manner.

·        Be self- motivated and manage time effectively.

·        Maintain a professional appearance.

·        Confidentiality and professionalism

·        Empathic and kind, coupled with the ability to be firm and set boundaries as required.

·        Willingness to undergo training for self-development.

·        Solutions orientated – able to consider situations and act promptly to resolve

·        Knowledge of safeguarding principles and procedures would be an advantage.

·        The role is subject to Enhanced DBS – Disclosure and Barring Service (Criminal Record check).

·        Car driver would be desirable (mileage expenses will be reimbursed)

Benefits:

•  20 days plus Bank Holidays

·        Birthday day off

•  DBS Certificate paid*

•  Contributory Pension Scheme

•  Annual Salary Review

•  Comprehensive Induction

·        Employee Assistance Programme

*Terms and conditions apply

If a Night Concierge role with us this sounds like your next career move please apply online today - we look forward to hearing from you.