Assistant Manager

Kensington, London

Hours: 15 hours per week

How would you like to be part of a team whose ambition is to become London‘s answer to sustainable fashion whilst also making a difference to the lives of those facing life-limiting illnesses in the community?

About Us

Founded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. Over 100 years later, we provide specialist palliative and end of life care for around 2,500 people every year, enabling each of them to make the very best of every moment.

Our shops are a vital part of our organisation as we strive to become London's answer to sustainable fashion, helping to save over 300 tonnes of goods from landfill every year.

We are now looking for an Assistant Manager to join the team in our Kensington shop on a permanent, part-time basis, working 15 hours per week.

Rewards and Benefits of Working at Trinity

- Salary of £27,008 - £28,119 per annum (pro rata)

- A generous 27 days’ annual leave, increasing to 29 after five years and 33 days after 10 years (pro rata), plus bank holidays (any bank holidays worked will be given back in lieu)

- A pension scheme is offered with employer contributions of up to 7.5%

- Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum

- Cycle to Work scheme and interest-free season ticket loans available

- Free eyesight tests for DSE users and a contribution towards the cost of glasses

- 25% store discount in Trinity shops

- Life assurance cover

- Lots of opportunities to attend exciting and high-profile events e.g., a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party

- Regular ballots for donated free tickets and prizes

- Access to courses of free counselling

This is an incredible opportunity for a customer focused individual with a passion for fashion and sustainability to join our exceptional charity.

Not only will your work be helping to reduce immense amounts of waste going to landfill, leading us to a greener planet, but you’ll also be ensuring that we have the support and resources to continue providing expert, compassionate care to those that need it most.

So, if you’re looking for an engaging and rewarding role where you’ll be making a real difference, then apply today.

Your Role

As an Assistant Manager, you will support the Shop Manager in the efficient running of our Kensington charity shop.

Providing excellent customer service, you will sell goods, maintain a high standard of display, presentation and cleanliness throughout the shop and ensure adherence to company policies and procedures.

You will also generate stock through contact with donors and other organisations, assist in the management and training of staff and volunteers and support financial processes.

About You

To be considered as an Assistant Manager, you will need:

- Experience of working in a fast-paced, customer-focused environment

- Experience of dealing with the public, face-to-face and over the telephone

- A passion for fashion and sustainability

- Good literacy and numeracy skills

- Excellent communication and customer service skills

The closing date for this role is 24th August 2025.

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.

We encourage and welcome applications from people of all backgrounds.

Other organisations may call this role Assistant Store Manager, Assistant General Manager, Assistant Charity Shop Manager, or Assistant Service Manager.

So, if you’re looking for a rewarding and engaging role as an Assistant Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.