Job Summary

To lead and support a team of care staff in delivering high-quality, person-centred care to clients in their own homes, ensuring compliance with CQC standards, organisational policies, and the individual needs of clients.

Basic Job Duties

• Team Leadership & Supervision:
• Provide leadership, mentoring, and supervision to care staff, ensuring consistent high standards of care delivery.
• Care Planning & Risk Assessment:
• Support the development and review of person-centred care plans and risk assessments in partnership with clients, families, and professionals.
• Quality Assurance & Compliance:
• Ensure care delivery aligns with CQC regulations, internal audits, and best practices, taking prompt action on areas for improvement.
• Client Liaison & Safeguarding:
• Act as a key point of contact for clients and families; escalate and report any safeguarding or health concerns appropriately and timely.
• Training & Development:
• Identify training needs and support ongoing professional development of staff, including on-the-job coaching and mentoring.
• Rota Management & Staff Deployment:
• Assist in creating effective rotas to ensure adequate staffing coverage that meets client needs while minimising gaps or inconsistencies.
• Incident & Complaint Handling:
• Investigate and report incidents and complaints professionally, supporting resolution and learning in accordance with company policy.
• Medication Management & Supervision:
• Oversee safe administration of medication and conduct spot checks and audits to ensure compliance with medication protocols.

Previous experience

• Minimum 2 years’ experience in domiciliary care or similar care setting.
• Experience supervising or leading a care team.
• Proven experience in developing and reviewing care plans.
• Working knowledge of CQC regulations and safeguarding procedures.

Education

• RQF Level 3 in Health and Social Care (or equivalent) desirable.

Special attributes / skills required

• Experience liaising with health and social care professionals.
• Experience in rota planning and performance management.
• Previous experience in supporting quality assurance processes.

Personal qualities

Technical/Professional:

• Strong care planning and risk assessment skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Understanding of medication protocols and audits.

Soft Skills:

• Excellent leadership and team-building capabilities.
• Strong communication and interpersonal skills.
• Self-motivated, highly organised, and capable of working under pressure.
• Ability to work flexibly, including weekends and evenings as needed.