Team Lead

Location: Exeter

Salary: £25,010 - £35,090 pro rata

Vacancy Type: Part time, permanent (30 hours)

Closing Date: 11 Aug 2025

Are you a driven and motivated leader who inspires a team to greatness before the morning coffee kicks in?

Do you thrive on challenge, live for problem-solving, and actually get excited about data?

Then we want YOU on our team!

About the role

We're on the hunt for an enthusiastic and experienced Team Leader who brings passion, and purpose to the workplace every single day. You'll be leading from the front—motivating, supporting, and driving your team to deliver consistently deliver high standards of service.

This is a rewarding opportunity in a fast paced and dynamic environment to make a real impact and grow your leadership career.

As a Team Leader, your key responsibilities and skills include:

• Leadership Excellence
• You’ll have proven experience in leading, motivating, and managing teams, with a collaborative approach and a focus on positive outcomes.
• Customer Service Focus
• A strong track record in customer service is essential. You’ll ensure clients and stakeholders receive efficient, timely, and effective responses at all times.
• Analytical Thinking
• Comfortable working with data, you’ll be able to prepare clear, insightful reports and use analysis to support decision-making.
• Effective Communication
• Excellent written and verbal communication skills are key. You’ll be able to manage calls, emails, and inquiries with professionalism and clarity.
• Problem Solving
• You’ll demonstrate a proactive approach to resolving challenges and improving service delivery.
• Flexibility and Adaptability
• You’re responsive to change, resilient under pressure, and committed to continuous improvement.

What We Offer

A supportive, inclusive team environment

Opportunities for professional growth and development

The chance to lead with purpose and make a meaningful difference

Sound like the right fit?

Apply today and take the next step in your leadership journey.

We’re excited to welcome someone who’s ready to lead, inspire, and grow with us.

Who are we…

Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.

Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

What can Waythrough (formerly Humankind) offer you…

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family friendly policies
• Happy, Healthy You! – our wellbeing offers for our workforce
• Employee Assist Programme and Waythrough Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.