1 x GP Role available

Part time - 32 hours per week - Mon, Tue, Wed and Sat ( 9:00am-5:30pm, with 30 minute unpaid break)

About LloydsPharmacy Online Doctor

LloydsPharmacy Online Doctor has over 20 years of experience in leading the way in Digital Health, offering medical consultations over the internet. Our mission is to achieve excellence in delivering personalised and accessible healthcare at scale. Our algorithms are the basis of our patient-facing digital consultations and doctor-facing decision making tool.

Role Purpose

The post-holder will provide personal digital medical services to registered patients on the LloydsPharmacy Online Doctor patient list. The post-holder will manage a wide range of health needs and at all times, ensure the highest standards of care for patients.

Key Responsibilities

• In accordance with the timetable, the post-holder will make him/herself available to undertake a variety of duties including algorithm consultations, telephone consultations, safeguarding consultations and any resulting correspondence in a timely fashion. The case-load will be split amongst the clinical team consisting of independent prescribing pharmacists, nurses and doctors, all of which hold similar consulting and prescribing responsibilities.
• Providing compassionate care, upholding the highest standards of empathy, dignity and integrity in all actions.
• Proactively contribute towards driving good clinical governance and quality improvement at all times.
• Making professional, autonomous decisions in relation to presenting problems.
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• In consultation with patients and in line with current internal guidelines, develop care plans for that patient.
• Completing of clinically related administrative and non-clinical duties needed for the delivery of the service.
• Providing counseling and health education.
• Refer and signpost patients for further opinions and interventions where required.
• Recording clear and contemporaneous consultation notes to agreed standards.
• Compiling and issuing computer-generated prescriptions, and on extremely rare occasions hand-writing prescriptions if required.
• Prescribing in accordance with the LloydsPharmacy Online Doctor prescribing formulary whenever this is clinically appropriate.
• Identifying, reflecting on and preventing significant events and untoward incidents.
• Participating in teaching and education as required.
• Continually monitor and review internal clinical guidelines to ensure they are updated according to national clinical guidelines, writing guidelines for new services.
• Reviewing and writing clinical content for internal and external communication.
• Active involvement in the research and development of services.
• Attendance at meetings and education sessions as deemed necessary.
• Ensure that the complaints system is adhered to at all times.
• Awareness and compliance with all relevant internal guidelines e.g. data protection, confidentiality and health and safety.
• Attending training and events organised by LloydsPharmacy Online Doctor or other agencies, where appropriate.

Experience and Qualifications

• MBBS, MRCGP qualifications or equivalent
• Experience of effectively handling customer complaints
• Energetic, empathetic communicator
• Excellent patient-centred dispute management skills using first time resolution approach.
• Excellent written and verbal communication skills
• Proficient in applications such as Outlook, Excel, Word, MS Teams
• Well organized, motivated

Job Type: Part-time

Work Location: Hybrid remote in London W1U 2AU