Job Description

Bank Administrator

Summary:

New Hall Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. New Hall opened in 1980 and is one of Wiltshire's leading private hospitals with an excellent reputation for delivering high quality healthcare for patients with health insurance, patients who are self-funding treatment or NHS patients exercising choice through the e-referral system.

By investing in the latest advanced medical technology, we offer a wide range of treatments and services. We care for patients from initial outpatient consultation and diagnostic scanning through to surgical treatment and recovery.

We are proud to be in partnership with some of the most qualified and experienced Consultants, along with dedicated staff who are highly trained and pride themselves on maintaining the highest levels of patient care to encourage a full and speedy recovery.

The Role

We currently have a great opportunity for an Administrator to join our team at New Hall Hospital. You will be an integral part of the team who are committed to delivering the highest quality outcomes in a supported environment where you will be valued for your skills and expertise. This is a busy role liaising with patients, consultants and all hospital departments. We need an individual with a professional approach, excellent verbal communication skills, initiative and the ability to work within a team. 

High-level duties include: 

• Handle all patient enquiries promptly and efficiently for Inpatient / Outpatients

• Provide detailed information to patient enquiries delivering excellent customer service

• Develop and maintain good working relationships with all internal departments across both Hospitals

• Build and maintain excellent relationships with consultants and their secretaries

• Supporting patients with their enquiries

• Communication via phones and emails

What you’ll bring with you

• Proven track record of achieving targets whilst maintaining an outstanding level of customer service

• An excellent standard of computer literacy to include experience in Word & Excel

• The ability to work under pressure whilst remaining patient/ consumer focused

• Experience working in a private healthcare setting is preferred

• Good attention to detail and accuracy

• The ability to make decisions and use your initiative

• A flexible and positive attitude

Benefits

• Employee Assistance Programme

• Free onsite parking and a subsidised staff restaurant

• Free uniform

• Free DBS checking

What is a Bank Contract:

A Bank contract at Ramsay Health Care UK is a flexible employment agreement where you are not committed to a set number of hours per week. Instead, you work on an ad-hoc basis, filling in shifts that we have available in our hospitals. A Bank contract is ideal for individuals seeking flexibility, as it allows you to choose shifts that fit your availability, leaving you with a greater work-life balance. Bank contracts are also a fantastic way to secure additional income alongside other contracted work. Our Bank staff play a crucial role in maintaining service levels during peak times or staff shortages, ensuring that patient care remains uninterrupted.

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing, and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

In accordance with our internal mobility policy you must inform your line manager if you are invited to interview for any internal role.

We care.
It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS check.

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.