Support Worker

Location: Baseline Centre, Knowland Grove, Norwich, NR5 8YD

Hours: 20 per week (subject to Four Day Week scheme after probation)

Contract: Permanent (subject to funding)

Salary: £12,952 (FTE £23,961)

Leave: 23 days p.a. (pro rata) bank holidays

Application Deadline: 25th September 2025

Start Date: ASAP

Reports to: Assistant Support Manager

About the Role

As a Support Worker within the Future Support service, you’ll provide high-quality, hands-on support to local residents in Norwich, helping them overcome challenges related to welfare, housing, health, employment, finance, and wellbeing. You'll assess needs, agree support plans, and deliver compassionate, person-centred guidance. The role is based at the Baseline Centre, with a mix of office, community, and home working.

Key Responsibilities

• Provide direct advice and support across a range of issues
• Specialise in welfare rights and benefits
• Develop and deliver outcome-focused support plans
• Work closely with internal teams and external agencies
• Maintain accurate case records, risk assessments, and client data
• Deliver group sessions and outreach where needed
• Ensure safeguarding, data protection, and health & safety compliance
• Support the development of service delivery in line with community needs

About You

You’re experienced in providing advice and support, ideally with a focus on welfare rights. You understand the barriers people face when on low incomes and know how to support them toward independence. You’re empathetic, resilient, and able to build trust quickly. You can work both collaboratively and independently and are confident in applying appropriate challenge when needed.

About Future Projects

Future Projects is a Norwich-based charity dedicated to tackling poverty, exclusion, and disadvantage. We provide high-impact services across education, wellbeing, employment, and youth support.

We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours, and are paid 100% of their salary – providing a de-facto 4-day week. The role holder will qualify to opt into this scheme following successful completion of their probation period and a six-month review.

Additional Information

• No line management responsibilities
• DBS check and right to work in the UK required
• Evening/weekend work may be required occasionally
• Induction and safeguarding training provided
• We are a Living Wage, Disability Confident, and Equal Opportunities employer
• Four Day Working Week