Operations Administrator
Location: Sandwich (hybrid)
Salary: £24,000 FTE
Hours: Part time of 20 to 30 hours a week

We are recruiting for an experienced Operations Administrator to support clinical operations and play a key role in the smooth running of the UK clinic network.

About the role:
Reporting to the Operations Manager, you'll help organise clinic schedules by coordinating staff and clinic availability, and keeping systems and communications up to date. You'll work closely with clinical staff and external partners, so clear communication and strong problem-solving skills are key.

Key responsibilities:

• Coordinating clinic capacity by arranging Practitioners, Chaperones (internal and agency), and clinic locations
• Managing chaperone bookings and maintaining the Chaperone Booking Spreadsheet
• Liaising with clinics to ensure equipment, resources, and staffing are in place for appointments
• Monitoring clinic stock and equipment, managing delivery schedules, and acting on equipment faults
• Updating systems daily and maintaining accurate clinical and operational records
• Supporting the complaints process by recording and tracking cases and liaising with relevant parties
• Sending urgent GP referrals and managing insurer details for patient bookings
• Supporting the wider Patient Services team with call handling, appointment bookings, and aftercare enquiries during peak times or absence cover

Person specifications:

• 5+ years' experience in operations administration or a similar role (experience within health services is desirable)
• High level of organisation, planning, and attention to detail
• Strong communication skills and confidence engaging with stakeholders at all levels
• Proficient in using digital systems and updating data accurately across platforms
• Flexible team player willing to support with wider Patient Services tasks as required

Email:

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and x@nagrecruitment

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.