Administrator

• Salary: £20,000 – £24,000 per annum (depending on experience)
• Contract: Fixed term, 23 months
• Hours: Part Time hours 20-25 hours 
• Location: Remote (Ideally to be located around the Great Notley area) 

Join our team as an Administrator to support the smooth day-to-day running of our service. This role is integral to managing our growing caseload and associate network, and will involve administrative, coordination, and client-facing responsibilities.

Day-to-day of the role:

• Inbox Management: Triage, flag, and respond to emails professionally and promptly.
• Client Onboarding: Log enquiries, prepare and track quotes, send and receive forms.
• Document Preparation: Format reports to medico-legal standards, proof and quality-check for consistency, finalise and send documents, manage PDFs.
• Tracking Documentation: Record and monitor receipt of signed reports, forms, and consents.
• Associate Coordination: Support handovers, maintain case trackers, onboard new associates, and share documentation.
• Scheduling & Diary Support: Manage bookings and coordinate availability.
• Financial Administration: Raise invoices, track payments, and balance accounts using QuickBooks; prepare payment summaries and liaise with our bookkeeper.
• Communication Support: Contact case managers, solicitors, schools, and other professionals as required.
• Data and File Management: Organise and update records in OneDrive, SharePoint, and Qunote.
• Audit & Reporting Support: Collate service activity data to support reviews, litigation, or funding needs.
• Compliance: Ensure GDPR processes are followed, support document retention and data security policies.
• Business Development Support: Follow up on enquiries, support outreach, and assist with digital presence.

Required Skills & Qualifications:

• Advanced proficiency in Microsoft Excel, including formulas, automation, and data tracking.
• Strong Microsoft Word skills, confident in formatting, editing, and preparing professional reports
• Experience with PDFs, collating, editing, and managing finalised documents.
• Experience with QuickBooks for invoicing and account reconciliation.
• Experience using patient record systems
• Excellent attention to detail, particularly in report formatting, data entry, and proofreading.
• Understanding of GDPR processes and ability to manage sensitive information with discretion.
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities effectively.

Benefits:

• Work remotely with a flexible schedule.
• Join a values-led, child-focused team making a meaningful difference.
• Be part of a supportive and collaborative environment.
• Contribute to an innovative and expanding service with opportunities to grow.

To apply for this Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.