We are looking for a caring, dynamic and highly motivated Service Manager to join our established team in South Manchester.

Our office is based in Withington, with the services being based over six sites in South Manchester, which operate under a small community-based team. As Service Manager, you will lead the operational management of our exceptional South Manchester services, which have been developed over the past 30 years to meet the needs of people who require mental health support, with other related needs. These services have an exceptional reputation and have offered excellent support for over 25 years – three of these services are women’s gender-based accommodation.

You will oversee a small CQC registered women’s service, which has recently been rated Good at inspection. There will be full corporate support to assist with this role, and you will ensure that our services are of the highest quality. In conjunction with the Director, you will lead the South Manchester senior team.  Your role will be to ensure that the service users/ tenants receive the best possible care and support to ensure they can enjoy their best lives and reach personal outcomes. You will also oversee successful provision of our established and well-regarded contracts with Manchester City Council.

This role is typically 37.5 hours per week, but we would consider a part time contract of no less than 30 hours per week. There are great career and development opportunities within this role, and full support and training will be offered.

About You:

• Above all you will be warm, able to engage and approachable
• You are an inspiring and “hands on” leader
• You will be an adept communicator both verbally and in writing
• You will be an excellent problem solver
• You will be confident and approachable
• You will be professional, responsible and accountable
• You will show low expressed emotion and be collaborative and emotionally resilient
• You will be intelligent, questioning, analytical and observant with a high attention to detail
• You will be an excellent team player
• You will have good technical skills and be IT literate
• You will have a keen interest in learning and will be interested in attending training pertinent to your role

Knowledge and Experience:

• You will have experience working with individuals with mental health needs.
• You will be a highly effective communicator able to create balance between boundary and patient, with an inclusive and sensitive approach
• You will understand the potential impact of behaviour upon staff and have knowledge of trauma informed approaches.
• You will have experience and understanding of risk assessment, review, management and mitigation
• You will have excellent organisational and planning skills
• You will have excellent record keeping skills and understand the impact of poor record -keeping
• You will understand the importance of developing and maintaining team dynamic
• You will understand the importance of care, compassion, communication, courage, competence and commitment

Gender is considered to be an occupational requirement. – Equality Act 2010

If you would like to discuss this role in more detail, please contact Sarah Smith via email or telephone: or call .

Vacancy Reference Number: 71924

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.