Reference Number: JR249387

Location: Hybrid working - home and our office based near London Bridge

Working Pattern: Full Time, Part Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: Competitive

We are looking for a Student Success Advisor to join our team.

We are seeking a dynamic, energetic, and target-driven Student Success Advisor to support recruitment efforts for our UK and North America partners. Reporting directly to the Student Success Manager, you will provide outstanding customer service to prospective students and their parents, guiding them from the early application stages through to enrolment.

You will also be responsible for executing the team’s school strategy by working closely with UK schools and English language schools, building strong relationship through visits and engagement to support student recruitment for our university partners in North America and UK Pathway programmes.

What you’ll bring to the role

• Strong customer service skills with a sales-oriented and results-driven approach.
• Experience in student recruitment, sales, or customer service. Able to communicate clearly with diverse audiences in written and spoken English.
• Organised and detail-focused, able to work under pressure and meet challenging deadlines.
• Confident using phone, email, WhatsApp, Live Chat, and IT tools like Word, Excel, and PowerPoint.
• Willing to travel independently across the UK for school visits, recruitment events, and occasional weekends.
• Skilled at building strong relationships with internal and external stakeholders. Culturally aware and adaptable.

What we do

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on 7th September 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.