Primary Details

• Location: UK

• Type: Permanent, full time

• Hybrid/Remote role, happy to talk flexible working

The Opportunity:  

We’re looking for a Senior Change & Excellence Manager to help shape and deliver strategic change across our Insurance & Operations divisions. This role is ideal for a versatile and experienced professional who can flex across disciplines—Project Management, Business Analysis, Operational Excellence, and Change Consulting—to solve complex problems and drive meaningful improvement.

As a senior member of the team, you’ll also play a key role in building internal capability, coaching others, and supporting a culture of continuous improvement and business-led change.

Your New Role:  

As a Senior Change & Excellence Manager, you will:

• Create and manage project plans, coordinating tasks and resources to deliver outcomes on time and in line with business goals

• Facilitate discovery sessions to understand current processes, identify challenges, and uncover opportunities for improvement

• Analyse data to understand root causes, assess the impact of change, and guide teams in defining clear problems and objectives

• Translate business needs into high-level requirements, bridging the gap between business and technology teams when required

• Build strong relationships with stakeholders, ensuring alignment and buy-in for change initiatives through clear communication and collaboration

• Apply change management best practices to support adoption, minimise disruption, and embed new ways of working

• Maintain accurate documentation and provide regular updates to senior leaders in line with CTO and governance standards

• Support the development of continuous improvement skills across the business through coaching and knowledge sharing

About you:   

You’re a confident and flexible change professional who enjoys solving complex problems and helping others succeed. You’re comfortable switching between roles—whether that’s leading a project, analysing a process, or coaching a team through change.

We’re looking for someone who can demonstrate:

• Extensive experience in change and transformation within an Insurance or Reinsurance business, with a background in one or more of: project management, business analysis, operational excellence, or change consulting

• Understanding of business operations, with firsthand experience of Underwriting, Portfolio Management or Pricing is highly desirable.

• Strong analytical and problem-solving skills, with the ability to uncover root causes and measure the impact of change

• Proven ability to manage projects end-to-end, from planning through to execution and delivery

• Excellent communication and stakeholder engagement, with the ability to influence and align diverse teams

• Experience applying change management principles, supporting smooth transitions and long-term adoption

• A passion for continuous improvement, with the ability to coach others and build internal capability

• Strategic thinking with hands-on delivery, able to balance big-picture goals with day-to-day execution

• Adaptability and resilience, staying calm under pressure and adjusting plans when needed to keep things moving

Why QBE? At My Best  

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.  

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.? 

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://careers/flex-qbe/). 

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.  

To find out more about why you should work for QBE, visit our careers website. 

At My Best - QBE Benefits  

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.  As well as the benefits below we also offer an extensive choice of other options to suit you!