Customer Support & Admin Assistant

Portishead near Bristol | Full-Time, Permanent | £25,000 per annum
Wednesday to Saturday (option for Tuesday)

Are you a proactive, reliable, and people-focused individual looking for a varied role in a growing business? We're recruiting on behalf of a well-established client based in Portishead, who is expanding their in-house support function and looking for a Customer Support & Admin Assistant to join their friendly team.

This is a fantastic opportunity to join a company that prides itself on delivering excellent customer service and values team members who take initiative and thrive in a collaborative environment.

The Role:

You'll be supporting a busy customer service desk during the week and taking the lead on Saturday support, ensuring smooth handling of emergency calls and follow-ups. When things are quieter, you'll assist the admin team with general office tasks-so no two days are the same!

Key Responsibilities:

• Answering and logging customer calls using internal systems
• Providing first-line support and escalating where needed
• Coordinating weekend/emergency work and ensuring follow-up
• Supporting the admin team with data entry and general office duties
• Working independently on Saturdays and taking initiative during quieter periods

What We're Looking For:

• A trustworthy, self-motivated individual who's confident working solo
• Strong communication and organisational skills
• Previous experience in customer service or admin roles is a plus
• Comfortable using IT systems and learning new tools
• Someone who enjoys variety and is happy to pitch in where needed

Working Hours:

• Wednesday to Friday: 9:00 AM - 5:00 PM
• Saturday: 8:30 AM - 3:00 PM
• (Optional Tuesday available if preferred)

Why Apply?

• Competitive salary of £25,000
• 3-day weekend (Sunday-Tuesday) for great work-life balance and an early finish on a Friday
• Join a supportive, growing team with a strong sense of purpose
• Opportunity to make a real impact in a key support role

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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