Location: Eccles (Hybrid – mix of office and home-based working)

Contract Type: Part-time, approx. 24 hours/week

We are looking for a reliable and proactive individual to join our team in a hybrid role that combines out-of-hours weekend support working from home, with office-based admin responsibilities.

What You’ll Be Doing:

On-Call Weekend Support Saturday & Sunday, 8:00am – 4:00pm (home-based)

Provide out-of-hours support via phone and email

Assist with rota scheduling, changes, or cancellations

Be the first point of contact for clients, managing queries calmly and professionally

Office-Based Administrative Support

8 hours/week (flexible to suit you – ideally one shift on a Monday to allow for weekend handover

Support general admin tasks such as:

Answering calls & emails

Maintaining digital and physical filing systems

Booking support and calendar coordination

Data entry, invoicing, and reporting

Confirming and managing appointments

We’re flexible with office hours/days and are open to family-friendly or adaptable working patterns.

What We’re Looking For:

Skills, Knowledge and Expertise

Successful candidates will be very good listeners, have strong communication and social skills to enable communication with our diverse range of clients, have attention to detail, the ability to problem solve and learn quickly and remain calm, friendly and empathetic in all circumstances.

The candidate is also expected to have proficient computer and keyboard skills and be comfortable answering calls continuously for long periods of time (with adequate breaks).

Basic knowledge of healthcare services, and medical terminology is desirable.

Comfortable working independently during unsupervised shifts Knowledge of Manchester and surrounding areas is a bonus

Must have flexibility work additional hours during periods of increased demand (e.g., annual leave or sickness cover) this could be full time in this circumstance.

What We Offer

Approx 24 hours per week contract- plus occasional overtime

Home working for on-call shifts Weekends

Office-based hours with flexibility to suit your schedule in our Manchester office (non-lone-working environment)

Supportive team and clear responsibilities

Please note we are not able to offer Skilled worker Applications or Visa Sponsorship at this time.