Sales Support Specialist - Hook
Salary: £13.70 per hour
Hours: Part-time, 20-25 hours per week, 8.45am - 5.30pm, Monday to Friday
Contract: Permanent

Our client, a successful and forward-thinking business based in Hook, is looking for a part-time Sales Support Specialist to join their team.

If you enjoy supporting sales teams, building strong customer relationships, and helping operations run smoothly, this role offers variety, responsibility, and a chance to make a real impact.

Summary of Role

You will be handling sales enquiries and associated tasks via telephone and email, alongside other sales and administration duties as required by the management team and Directors. This role is key to ensuring excellent customer service and supporting the day-to-day operations of the sales team.

Main Responsibilities

• Provide sales, technical, and commercial support to customers.
• Receive and process sales enquiries and quotations efficiently.
• Develop and maintain strong customer relationships to encourage loyalty and repeat business.
• Maintain and update the CRM database accurately.
• Develop thorough product knowledge to deliver professional technical support.
• Capture and record relevant sales and technical data.
• Deliver an exceptional level of customer service at all times.
• Build and maintain relationships with other departments, including accounts and warehouse.
• Support the Sales Office Manager and Directors with sales, stock projects, and back-office tasks.
• Suggest and implement new procedures to improve customer satisfaction and sales performance.

Other Responsibilities

• Process sales orders using Sage software, including payment where required.
• Ensure timely and accurate communication with colleagues and other departments.
• Keep up-to-date with competitor knowledge through ongoing training.
• Perform other administrative duties as assigned by management.
• Demonstrate diplomacy and professionalism when dealing with customers.
• Maintain a flexible and enthusiastic approach to customer service.

Experience and Skills

• Excellent telephone manner and communication skills.
• Strong initiative and organisational abilities.
• Experience with Microsoft Office Suite, Sage, and ACT or similar databases.
• Conscientious, detail-oriented, and reliable.
• Ability to work effectively as part of a team.

Personal Attributes

• Strong organisational skills with attention to detail.
• Dedicated, conscientious, and reliable.
• Excellent timekeeping and punctuality.

Staff Responsibility

• Work in line with company procedures and employment contract.
• Take personal responsibility for Health and Safety in the workplace.
• Attend training sessions as required to enhance skills and knowledge.
• Maintain regular communication with management and Directors.
• Demonstrate teamwork and role model behaviour at all times.

Next Steps

Please apply today with your up-to-date CV and contact details.
If you have trouble uploading your CV, please email it to with the job title as the subject.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels is an equal opportunity employer and is acting as a recruitment agency for this vacancy.

Please note we receive a high volume of applications. If you have not been contacted within 5 days of applying, on this occasion you have not been successful. Visit www.officeangels.com for more vacancies.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.