Our client is currently seeking a Customer Care Agent to join their team on a part-time basis. The Customer Care Agent will be required to address customer queries via phone calls, emails, and chats, alongside various hands-on tasks that make the role more dynamic than a typical contact centre position.

Key Responsibilities:

• Responding to customer queries through chat, email, and phone calls.
• Assisting at conferences and events.
• Handling claims and returns.
• Sending out certificates and incentive gifts.
• Booking in post and parcels for collection.
• Participating in ad hoc projects and testing new systems and processes.

Key Skills and Experience:

• Proven experience in customer service, including handling calls, chats, and emails.
• Strong written and verbal communication skills.
• Ability to multitask effectively in a busy environment.
• Proficiency in computer skills, including Outlook, Word, and Excel.
• Fluency in English and excellent teamwork skills.
• Eligible to work in the UK.

Company Benefits:

• Hybrid working model: 3 days in the office, 2 days from home.
• Initial training provided in the office for 3 weeks.
• Flexible training hours between 9:30–4:30
• A supportive and collaborative team environment.
• Opportunities for occasional extra hours during peak periods and holiday cover.
• Engaging and varied role with hands-on tasks beyond customer interactions.

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing, and Creative fields for permanent, freelance, and contract positions.