Location: Bolton BL3 2NU

Salary: £15,288 pa + bonus

Hours: Part-time, 3 days per week (flexible days), 9am–5pm

At Renault Retail Group, we’re solution-driven committed to delivering value for our customers and our company by striving for excellence in every detail. We are proud of our history, and we leverage it to strengthen our global competitiveness. We act with respect and inclusiveness, empowering every individual, taking ownership of our decisions, and building collaborative partnerships that design mobility solutions for the future.

We are now seeking an experienced Warranty Controller to join our Aftersales team at our Bolton dealership.

About the Role

In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include:

• Submitting claims using technicians’ reports in line with manufacturer guidelines
• Negotiating with warranty providers and manufacturers to secure rightful reimbursements
• Preparing invoices for internal preparation work, job card management, filing and other admin duties
• Following up outstanding warranty invoices to drive recovery rates
• Maintaining accurate records via our Dealer Management System (DMS) and MS Excel
• Promoting best practice across our regional network to ensure optimal claim success

You’ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key.

About You

We’re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have:

• A proven track record as a Warranty Controller or Senior Service Advisor
• Confidence in handling warranty disputes with professionalism and fairness
• Excellent communication skills (face-to-face, phone, email, live chat)
• Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar)
• Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams
• The ability to handle sensitive cases with discretion and accuracy
• A self-motivated and organised approach, with the ability to prioritise effectively

Experience with volume, LCV, or prestige brands will all be considered.

Why Join Us?

We believe in empowering people and promoting collaboration to drive our business forward. When you join Renault Retail Group, you can expect:

• 25 days’ annual leave (pro-rata)
• Pension scheme
• Manufacturer training
• Clear career development opportunities across our network

Working Hours

This role is part-time 21 hours per week, 3 days per week (flexible days), 9am–5pm with 1 hour for lunch.