Customer Service Advisor
Dinnington
Part Time - 25 HPW / MON - FRI / 10-3
£16,497
 
Perfect for parents and working around the school run!
 
We are recruiting on behalf of a leading national provider of fire and security solutions, trusted by thousands of businesses across the country. With many years of industry experience, this team prides itself on delivering exceptional service and high-quality, reliable systems. They are now looking to expand their customer service teams and are looking for individuals who are passionate about driving excellence.
 
Join them today as a Customer Service Advisor where you will receive a structured training plan and support!
 

• Respond to customer inquiries via phone and email
• Dealing with an inbound call in a fast-paced environment
• Assist customers with varied queries and do your best to resolve as a 1st fix solution
• Maintain accurate customer records and document all interactions
• Collaborate with other departments to resolve customer issues promptly
• Ensure customer satisfaction through positive, professional interactions
• Liaise with engineers where necessary
• Stay up to date with product knowledge, regulations and company policies