Do you enjoy helping people? Are you prepared to go the extra mile to ensure our customers get a great service? We are looking for a Relief Emergency Responder to join our friendly team in Crewe.

As an Emergency Responder you’ll provide a high quality and customer focused response service to meet the needs of residents within our Extra Care Scheme in Crewe. This will include performing occasional reception duties within the scheme and supporting the housing management team during emergency situations, including the evacuation of the premises

We will require experience within the care sector or a similar position but most importantly you will need to have a compassionate and caring nature and be committed to making a real difference to our customer’s lives. 

The purpose of this role is to cover any team absence on an ad hoc basis, therefore you'll be required to work a variety of shifts, Day shifts (8.00am - 3.15pm), Late shifts (3.00pm - 10.15pm) and Night shifts (10.00pm - 8.15am).

What we’re looking for
We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. 

You will not only be reliable and responsive in nature, but you will also have great customer service skills and a willingness to go the extra mile. You will also be able to demonstrate:

• A sensitive and supportive approach to vulnerable people, always maintaining their dignity and self-respect
• Good communication skills – both verbal and written
• Ability to work alone
• Reasonable standard of administration – numeracy and literacy skills

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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