Contract Services Manager

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.

We are now looking for a Contract Service Manager to take ownership of a long-standing fault maintenance contract (station security) across major London train stations. Reporting into the Lead Contract Service Manager, you’ll play a key role in managing finances, performance, and delivery on a high-profile contract that keeps London moving.

This is a hybrid role - you’ll be based at our Canning Town office 2 days per week, with an additional day visiting customer sites across London.

What you’ll do

• Take full accountability for contract finances, ensuring delivery within budget.
• Identify opportunities for growth and additional revenue through variations and new orders.
• Manage invoicing, budgets, forecasts, and monthly financial reporting up to board level.
• Gain a deep understanding of costs, reviewing expenditure regularly to spot trends and efficiencies.
• Ensure contract performance meets all SLA and KPI commitments, working with delivery managers on root cause analysis and service improvements.
• Oversee commercial risks and work closely with legal and commercial teams.
• Drive continual service improvement initiatives to deliver cost-effective solutions.
• Manage contract changes and new mobilisations, ensuring all scope adjustments are properly covered.
• Provide line management for a Contract Controller.

Who you are

You’re an experienced Project / Contract Manager with a proven track record of leading complex maintenance contracts worth £2M+. You’ll bring strong financial and commercial acumen, excellent leadership skills, and the ability to inspire both teams and stakeholders.

Key requirements:

• Proven financial and commercial expertise.
• Experience leading large-scale maintenance contracts (£2M+).
• Strong people management skills.
• Background in Rail, Construction, Civil Engineering, or Utilities.
• Flexibility to travel across London.

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

• Car Allowance
• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

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We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

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