Job overview

Not Just Another Call Centre Job — Make a Real Difference

Every day, every hour, HUC is here to ensure everyone receives the medical help they need.

Serving 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest, HUC delivers exceptional NHS 111 and Out of Hours GP services — 24/7, 365 days a year.

Now, we’re expanding our services in Somerset, and we’re looking for people like you to join our team.

Whether you're new to healthcare or bringing valuable experience — you can make a real impact.

• No healthcare experience? That’s okay — we provide full training.
• Already have experience. Put it to use in a role where your work truly matters.

This is more than just a call centre job — it’s a vital frontline role where your support could help save lives.

What We Offer:

• Fully paid 6-week training
• Variety of rota patterns ranging from 35 hours per week to 12 hours per week.
• Supportive, inclusive team environment
• A chance to be part of something bigger

You must be able to commit to training for 6 weeks, 4 weeks 9am-5pm Monday - Friday. 2 weeks a variety of daytime, evening and weekend shifts to be agreed in Training.

Monday 29th September 2025

Monday 13th October 2025

Monday 27th October 2025

Join HUC. Make a difference that matters.

Your Role:

· First Contact: Manage urgent and non-urgent cases, providing essential medical advice.

· NHS Pathways Software: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.

· Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.

Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.

Why HUC?

· Thriving and Growing: Our continued growth means more opportunities for you!

· Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.

· Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.

· Community Impact: Be a vital part of your community, providing essential care and support to those in need.

· A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.

· Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls.

You must be able to commit to training for 6 weeks, 4 weeks 9am-5pm Monday - Friday. 2 weeks a variety of daytime, evening and weekend shifts to be agreed in Training.

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

• Previous Call Handling Experience