Operations and Sales Manager - Double Glazing

Location: Welwyn Garden City.
Hours: Monday to Friday, 8:30 am - 4:30 pm (office based)

Parking available.

Reflex Elite Windows is seeking an experienced and motivated Operations and Sales Manager to oversee the day-to-day running of our double-glazing business. This is a key role combining sales, customer service, and operational management, ensuring smooth delivery of projects from initial enquiry through to installation.

• Manage the full sales process: taking enquiries, preparing and issuing quotes, and closing contracts.

• Book in customer appointments, surveys, and installations with accuracy and efficiency.

• Act as the first point of contact in the showroom, engaging with customers and advising on product options.

• Liaise with customers via telephone and email, providing updates and resolving queries.

• Use window design software (Window Designer, Tommy Trina, or AdminBase) to create accurate job specifications.

• Supervise and support an assistant, delegating tasks to ensure smooth operations.

• Maintain accurate records of jobs, contracts, and customer interactions.

• Coordinate with fitting teams to ensure jobs are scheduled and delivered on time.

• Proven experience in sales and/or operations within the double-glazing, fenestration, or home improvement industry.

• Strong telephone and interpersonal skills, with the ability to build rapport with customers.

• Competence in using industry software (Window Designer, Tommy Trina, or AdminBase preferred).

• Highly organised with strong attention to detail.

• Confident managing workloads, prioritising tasks, and supervising others.

• Proficient in Microsoft Office and general office administration.

• Competitive salary (dependent on experience).

• Full-time, office-based role with stable working hours.

• Supportive and friendly team environment.

• Opportunity to play a central role in the growth and success of the business.