Sales and Office Administrator

Location: Hybrid Home/Office - Rural office between Nantwich and Whitchurch

Reports to Operations Director

Job Description

This is a newly created part-time role to help manage the day-to-day operations of Mobexx, a supplier of specialist computers and associated equipment and services used in extreme and hazardous environments.

The primary function of the role is to provide sales and administration support including sales order entry, sales order fulfilment, customer interaction and price quotations. This involves the use of the CRM/ERP system which supports the business.

The role requires a confident person, IT literate and ideally interested in technology and how it is used as this will help understand our business and how our products help our customers.

We will provide product and systems training as required.

Please note that there are no reliable public transport links nearby. In addition, there is frequently a friendly dog in the office.

Duties and Responsibilities

• General office duties and administration
• Handling telephone queries from customers
• Processing of sales and purchase orders and invoicing
• Order fulfilment (picking, packing, shipping)
• Maintenance and management of the Odoo CRM/ERP system
• Prepare monthly financial reports for board meetings
• Liaison with the company accountant
• Support HR functions such as leave requests
• Maintenance of filing systems (digital and physical)
• Manage enquiries from potential customers by telephone and online

Person Specification

• Proven experience in an administrative or office support role
• Experience of planning and managing tasks in a timely and effective manner and to work to specified deadlines
• Ability to work independently
• Ability to handle confidential information with discretion
• Experience in effective communication with customers, suppliers and prospects

Key skills

• Excellent written and verbal communication skills
• Excellent time management skills
• Advanced IT skills and must be proficient in Microsoft Office Suite
• Keen attention to detail and high levels of accuracy
• Excellent organisational skills
• Experience in basic bookkeeping or accounting procedures
• Knowledge of CRM/ERP software
• Friendly personality with a confident telephone manner
• Familiarity with data protection regulations (GDPR)
• Experience in managing and updating company websites or social media profiles
• Ability to record accurate meeting minutes

Qualifications

Relevant vocational qualifications such as a Level 2 or 3 Diploma in Business Administration or a T Level in Management and Administration (however, experience and aptitude is valued above qualifications)

Benefits

Competitive salary, company pension scheme and flexible working hours. The hours are a 24 hour working week with the opportunity to advance within Mobexx. Additional hours and holiday cover may be available. Annual leave is 25 days pro rata not including public holidays. The post is subject to a six month probationary period.

Access to the company’s Employee Assistance programme

Discounts on goods and services via our HR portal.

Provision of any necessary equipment required for home office working.