Market Researcher  

Permanent role, part time, 20 hours per week. On site.  

Great journeys happen at London Gatwick 

£38,780 FTE, (pro rata £19,390)  + benefits. This is a part time role of 20 hours per week. 

Where will your career take you?? 

Here, you are a part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday.?? 

This roleis an onsite position; shift times vary depending on the type of survey and passengers/flights being targeted. A typical week is 20 hours, rostered between the hours of 0500 and 2300, split over three 6–7-hour shifts per week, which can be across 7 days a week. The roster is released a year in advance. 

What is the role? 

The Market Research team undertake a range of surveys to collect information on the opinions, experiences and preferences of our customers that ensures we can provide the best service and inform future planning choices for the airport.  

If you enjoy interacting with the public and are interested in helping to develop the airport of the future, then this is the role for you. 

It entails working both landside & airside, across all areas of the airport, acting as an ambassador through positive interactions. Surveys are primarily conducted on tablets and most of the time you will work alone on a shift basis, but as part of a wider team. 

What will you do? 

• On-airport face-to-face interviews undertaken on tablets using pre-loaded structured questionnaires throughout all areas of the airport. 
• Responsible for planning for your day in response to quotas and flight demands. 
• Interviewing in accordance with the Market Research Society's Code of Conduct 
• Recording your quotas and updating spreadsheets on Microsoft Teams. 
• Attending quarterly team meetings to contribute to the success of the wider team. 
• Act as ambassadors for London Gatwick Airport, carrying out interviews in a positive and professional manner. 

Do you have what we're looking for? 

• Market Research experience is an advantage. 
• Airport knowledge whilst not essential would be an advantage. 
• Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset. 
• Ability to work well as part of a team and autonomously under own initiative. 
• Previous experience of working towards and prioritising targets. 
• Excellent interpersonal, communication and listening skills. 
• Able to approach and engage people. 
• Able to go above and beyond to deliver great customer experience. 
• Ability to work in a fast-paced and busy environment. 
• Some IT skills and knowledge of MS Office package. 
• Must be able to get into London Gatwick to start/finish work for 0500 – 2300. 

What's in it for you?  

We value our people and reward every employee fairly with a highly competitive package, enhanced by:

•  an annual bonus,
• share scheme,
• pension, and lifestyle insurance. 

There's also plenty of opportunities for career progression, as well as training to support your personal and professional development.?  

At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible.?  

What's it like to work at London Gatwick? 

At London Gatwick, our people are our biggest asset. We want our people to thrive and have the best experience while working with us. We know we are all at our best when we feel comfortable and included. 

We are an organisation that places diversity, equity and inclusion at its heart. Our aim; to create a place where everyone belongs and has a voice, and we recognise we all play an important role in our success. 

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.