Role Overview:

To support the payroll team, contributing to the accurate and timely processing of client payrolls. The role involves handling routine tasks, maintaining high standards of service, and working collaboratively with colleagues and clients.

Responsibilities/Duties:

Performance

• Ensure compliance with relevant company policies, client deadlines, standards, and payroll regulations.
• Continuously develop and demonstrate payroll technical skills by attending training courses and relevant updates.
• Maintain client confidentiality and uphold professional standards at all times.
• Demonstrate working knowledge and adherence to firm procedures, policies, and standards.
• Learn professional payroll knowledge, IT systems (e.g., payroll software), and business knowledge relevant to the role.
• Accept instructions from senior payroll team members and respect other team members' opinions/views.
• Effectively use payroll software and other systems to assist with basic tasks.
• Maintain awareness of payroll industry developments and services offered by the Firm.
• Assist with ad hoc administrative and payroll-related tasks.
• Use own initiative, show enthusiasm, and demonstrate willingness to learn and develop technical/practical payroll knowledge and experience.

Clients

• Complete basic payroll tasks/assignments within budget and set deadlines under supervision.
• Undertake general research and gather payroll-related information from clients, reporting any issues to a senior team member and keeping them informed of progress.
• Liaise with clients to request/clarify payroll data, including timesheets, salary changes, and deductions.
• Maintain up-to-date client records and ensure responsiveness to meet deadlines.
• Accurately record time spent on tasks and maintain good diary management.
• Assist with payroll data analysis and contribute to budgeting and forecasting processes where applicable.
• Communicate effectively with clients to gather payroll information and provide updates.
• Demonstrate commitment to delivering excellent client service through professional and timely interactions.

People

• Communicate effectively with other members of the payroll team, managers, and partners in a professional and friendly manner.
• Actively listen and ask questions to seek out payroll knowledge and information.
• Manage and organise own time and workload effectively to meet deadlines and objectives.
• Build working relationships with colleagues across departments and offices.
• Treat all individuals—clients and colleagues—with respect and appropriate etiquette.
• Ensure work is undertaken to the highest possible standards and in accordance with the Firm’s procedures and policies.