Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and have experience managing high-performing teams? If you’re looking to work weekday evenings on a reduced hour basis remotely, this could be the role for you!

Signature Recruitment is proud to be working on behalf of a leading, forward-thinking client to find an outstanding Customer Service Team Leader. This is your chance to join a dynamic, customer-focused organisation that values innovation, collaboration, and continuous improvement.

About the Role

As Customer Service Team Leader, you’ll play a pivotal role in leading a multi-channel customer service team, ensuring service excellence across phone, email, live chat, and social media. You’ll support your manager in driving performance, coaching team members, and enhancing the customer journey at every touchpoint.

This is more than just a supervisory role — it’s an opportunity to shape the future of customer care in a business that’s committed to exceeding expectations.

• Lead and inspire a team of customer service advisors to deliver outstanding support across all channels.
• Monitor KPIs and performance metrics to ensure service levels and customer satisfaction targets are met.
• Act as the first point of escalation for complex queries and complaints.
• Collaborate with senior leadership to improve processes, drive efficiencies, and support business growth.
• Manage resource planning, shift scheduling, and team development.
• Champion a customer-first culture and support sales enablement through service excellence.

• Proven experience in a customer service leadership or team supervisor role.
• Strong people management, coaching, and conflict resolution skills.
• Excellent communication and organisational abilities.
• Experience with CRM systems and performance reporting tools.
• Ability to manage shift patterns.
• A proactive, solutions-focused mindset with a passion for continuous improvement.

• Remote working with occasional requirement to attend meetings in the North Bristol office
• Part-time, permanent role, 30 hours per week between 5pm and 11pm Monday to Friday

• Join a company that values sustainability, diversity, and employee development.
• Be part of a supportive, collaborative team culture.
• Enjoy a competitive salary, benefits package, and opportunities for career progression.

If you’re a motivated team leader with a passion for customer care and a desire to make a real difference, apply today! This is a Signature Recruitment opportunity — we’re here to support you every step of the way.

Apply now to take the next step in your leadership journey.