An exciting opportunity has arisen for an enthusiastic and confident Assistant Accommodation/property Manager to join a busy team in Newcastle. This is a fantastic opportunity for someone with experience in PRS, student accommodation, hospitality, or residential property who’s looking to take on more responsibility. Flexible working hours, Office based.

The Role:

You will work alongside the Property & Lettings Manager and in-house teams to ensure a professional service for residents. From handling resident issues, to supporting lettings, rent collection, and building maintenance, your focus will be on enhancing the customer experience and delivering excellent service.

Key Responsibilities:

• Support day-to-day management of luxury apartment buildings
• Ensure occupancy targets are met by contributing to marketing, viewings, and lettings
• Assist with the tenancy cycle - from move-ins to rent collection
• Manage complaints professionally
• Ensure the buildings are maintained to a high standard and compliant with operational procedures
• Liaise with head office teams and report on lettings, maintenance, rent, and incidents
• Assist in producing all reports relevant for the management of the site to include lettings, rent collection, maintenance and incident reporting
• Provide assistance out of hours as required
• Supervise and support other on-site team members where required

What We’re Looking For:

• Experience in residential property and/or student accommodation
• Understanding of the lettings market in Newcastle
• Smartly presented with excellent customer service skills
• Excellent written and verbal communication skills
• A proven commercial experience of working within residential property management and/or student accommodation
• Proven ability to deliver high-quality customer service
• Well-organised, proactive, and calm under pressure
• Sales experience and confidence in negotiating via email, phone, or face-to-face
• Previous team leadership or supervisory experience is a strong plus
• Knowledge of Assured Shorthold Tenancies and the Building Safety Act is also preferred

Hours of Work:

Flexible working hours

Benefits:

• Competitive Salary
• 25 days annual leave + bank holidays