Job Title: Sales Agent

Location: East London (E1, Stepney Green)

Salary: £15,532 - £16,509, plus up to £1200 per annum performance bonus (FTE £25,887 - £27,515)

Job Type: Permanent, Part Time - 22.5 hours per week

At Acorn Insurance we offer a clear salary progression track from day one. We are passionate about collaborative working, help our new colleagues settle quickly within the office whilst continuing to build our fantastic culture and focusing on personal development.

• A starting salary of £15,532 per annum with £600 KPI bonus
• After 6 months upon successfully passing probation, you will receive an uplift of £333 taking your salary to £15,865 per annum and an increase in KPI bonus to £900 per annum
• After 12 months service you will be eligible for a £1200 KPI related bonus per annum and salary of £16,509

About the role:

• Quoting and closing new business enquiries
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport building skills
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

About you:

• Clear and effective communication skills
• Ability to assist with clients of all ages and backgrounds
• Excellent organisational skills and ability to prioritise work
• Strong literacy & numeracy skills
• Ability to develop relationships from scratch
• Excellent telephone manner

About us

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• Up to 35 days' holiday (including bank holidays) pro rata based on working hours with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply

All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Please click the APPLY button to submit your CV for this role

Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Account Manager, Business Development, Insurance Sales, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Customer Service, Sales Assistant, Sales Support, Customer Service Agent, Customer Service Assistant will all be considered.